General Conditions and Terms of Business

By completing the booking process, you confirm that you have read, understood, and accepted the General Conditions and Terms of Business presented below and that you recognize their unrestricted legal validity.

1. Rates

All of the prices appearing on this website include VAT. Please note that as of 01/01/2014 a City Tax was introduced, which is NOT included in the published prices. The city tax is to be paid directly at the accommodation.

2. Data Protection

By completing the reservation, you agree to the processing of your personal data in accordance with the conditions set out in this link. Please also refer to the linked page for your rights regarding data processing. You are prohibited from extracting, uploading, distributing, reproducing, or "framing" pages or content obtained from this website; in particular the use of this information for commercial or competitive purposes is expressly prohibited.

3. Payment

The terms of payment applied are indicated during the booking process.

4. Cancellations by the Guest

The cancellation terms applied are indicated during the booking process.

5. Exclusion of Liability

The lodgings establishment is liable exclusively for immediate damages which the guest incurs as the result of the non-fulfilment of the obligations of the lodgings establishment with regards to its own activities. In any case, the lodgings establishment is liable to a maximum amount corresponding to the total price of the booking to which the liability claim pertains.

6. Miscellaneous

These General Terms and Conditions of Business and the provision of our services are subject to Italian Law, and are to be interpreted accordingly. The court venue for all disputes arising from or in the context of these General Terms and Conditions of Business and our services shall be Bozen/Bolzano (Italy), only. If any provisions of this contract is or becomes ineffective, the effectiveness of the remaining provisions shall not be affected. If you’ve had a problem with something you’ve bought online, you can use this site to try to reach an out-of-court-settlement: webgate.ec.europa.eu.
You can only use it if you live in the EU and the trader is based in the EU.

General Conditions

The prices listed are applied per night for a minimum stay of 7 nights and for the minimum of occupancy.
In case of any VAT rate increases, the prices will be adjusted.
The local tax (1,55 Euro per night and person up from 14 years) is to be payed in place and is not included in the price.

Booking

will become definitive by a written reservations and a deposit as a confermation for each apartment. The deposit ammounts to 30% of total price agreed. With the payment of the deposit you conferm to have read and to agree with our conditions below.
Each further payment before your arrival is considered a deposit (caparra confirmatoria).

Payments:

Please pay the rest of the amount at your arrival in cash (2021 max. 1.999,99 Euro) or transfer the money before your arrival.

Arrival and Departure

At arrival all the persons, who access the apartments, must produce a valid identification document, for the purpose of registration of their data and period of journey, by law.
The apartment is available on arrival day up from 5.00 PM (or earlier by telephone arrangement) and must be vacated on the departure day by 9.30 AM, following an inspection of the apartment.
The access to the apartment is allowed to hosted persons only.
Invitations and visits (even for a short time) are not allowed nor in the apartment, neither outdoors.
Smoking
It is forbidden to smoke in all public places. We kindly ask you not to smoke in the apartments. During smoking on the balcony or terrace please close doors and windows to prevent smoke in the apartments.
Pets are not allowed

Cancellation of booking

1.1. The Service Provider‘s cancellation terms are applied. The right of withdrawal as laid down in the Consumers’ Code is not contemplated (Notification pursuant to Part III, Section III, Paragraph I of Italian Legislative Decree no. 206/2005 Consumers Code) however, we are willing to apply the following conditions for withdrawal:
1.2. All cancellations must be communicated to the Service Provider in writing.
1.3. The guest may withdraw from the booking contract up to 90 days before the agreed date of arrival without stating any reason and without being subject to any penalties.
2. Apart from the provisions stipulated in art. 1.3., the guest shall be entitled to withdraw from the booking contract but obliged to pay the following cancellation fee:
– 30% of the total package booked if cancelled up to 29 days before the scheduled arrival. The deposit will not be returned.
– 100% of the total package booked if cancelled within 28 days before the scheduled arrival
– 100% of the total package booked at delayed arrival or earlier departure or if the guest does not arrive at all.
3. If a booking is cancelled as stipulated in art. 1.3, the Service Provider returns the advance payment to the guest’s account, provided that the guest is entitled to a refund as stipulated in art. 1.3.
4. If a booking is cancelled 29 days before the scheduled arrival or later, the Service Provider shall then be entitled to demand payment of 100% of the remaining amount from the guest as stipulated in art.2.

Travel insurence

What if something happens that prevents you from starting your holiday, or obliges you to return home prematurely or or you can't go on vacation on the Renon at all?
Take advantage of the proposed cheap travel insurance .Up from 15,00 € you can protect yourself against cancellation charges.
We will take care of the arrangements. Prerequisite for the exemption of the cancellation fees, is the deposit of the required documents and their recognition by the insurance.
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Terms of use of WiFi

1) Also the Internet is regulated by law. It is important to follow the rules that allow to use the Internet for a joint interaction. Take your time to read these terms of use.
2) This wireless network (WLAN) is our initiative to allow our customers to access to the Internet. We try to make the WLAN – service more reliable and secure as possible. Although we remind you that the installation and use of Wi-Fi are at your own risk. We give no guarantee of availability and security, and we do not assume any responsibility for any damages.
3) Data transmitted in WLAN can be visible and accessible by other users. Who uses open networks or connect his device, runs the risk that the latter could be manipulated. We do not assume any responsibility for attacks from the Internet or the WLAN. We suggest to protect your device with suitable tools such as firewalls and anti-virus.
4) We reserve the right to discontinue the Wi-Fi service at any time and for any reason without prior notice and to filter automatically the access to the Internet for political protection of minors.
5) The use of the Internet must comply with the laws of the Italian State. In case of violation, all the necessary data will be reported to the authority.
6) Before using the system, you must ensure, that the device is compatible with the services offered. We do not provide any software, device, or system settings.
7) To use these services, you need to buy a “ticket for internet”. The data from the login page will be transmitted in encrypted form. For all other compounds, we recommend appropriate encryption methods (e.g. VPN, SSL) and security software (such as antivirus and firewall software).
8) We do not assume any responsibility for the illegal activities conducted through the WLAN
9) The performance and internet connection cannot be guaranteed. We do not assume any responsibility for temporarily altered connections.
10) We do not assume any responsibility for problems arising from the use or non-use of the WLAN.
11) Even if only one of these conditions should be ineffective, the remaining parts will remain valid.
12) Using the obtained credentials – username and password – you accept the terms and conditions listed above.